Terms & Conditions
The following Terms and Conditions of Service apply to all stationery products and services provided by Katie Putt Illustration.
General
All work is carried out by Katie Putt Illustration on the understanding that the client has agreed to Katie Putt Illustration's terms and conditions.
Copyright is retained by Katie Putt Illustration on all creative design work including all illustrations and bespoke designs, unless specifically released in writing and after all costs have been settled.
If a choice of designs are presented, only one option is deemed to be given by Katie Putt Illustration as fulfilling the contract. All other designs remain the property of Katie Putt Illustration, unless agreed in writing that this arrangement has been changed.
Project Acceptance
At the time of proposal, Katie Putt Illustration will provide the client with a written estimate or quotation. The terms and conditions can be read on the Katie Putt Illustration website.
The client may send an official order in reply to the estimate or quotation, or an email acknowledging acceptance of the quotation, which binds the client to accept Katie Putt Illustration's terms and conditions.
No work on a project will commence until acceptance of the quotation has been received by Katie Putt Illustration.
Payment
House Designs: Clients will receive an invoice once finalised item quantities have been decided by the client. Full payment must then be made prior to the designs being sent to print.
Bespoke Designs: Clients will receive an invoice for the agreed design fee. This design fee must be paid in full prior to any design work commencing on the project. Another invoice will be issued at a later date once finalised item quantities have been decided by the client. Full payment of this invoice must then be made prior to the designs being sent to print.
Copyrights and Trademarks
By supplying text, images and other data to Katie Putt Illustration for inclusion in the client’s designs or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.
Any illustrations, designs, or text supplied and/or designed by Katie Putt Illustration on behalf of the client, will remain the property of Katie Putt Illustration and/or its suppliers in accordance with the Copyright, Designs and Patents Act 1988.
The client may request in writing from Katie Putt Illustration the necessary permission to use materials (for which Katie Putt Illustration holds the copyright) in forms other than for which it was originally supplied, and Katie Putt Illustration may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforementioned illustrations, artwork, images, text, or other data to be used.
By supplying images, text, or any other data to Katie Putt Illustration, the client grants Katie Putt Illustration permission to use this material freely in the pursuit of the design.
Should Katie Putt Illustration or the client supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow Katie Putt Illustration to remove and/or replace the file on the site.
The client agrees to fully indemnify and hold Katie Putt Illustration free from harm in any and all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permissions.
Alterations
The client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge. The client also agrees that Katie Putt Illustration holds no responsibility for any amendments made by any third party before or after a design is published.
Licensing
Any design, illustration, idea or code created for the client by Katie Putt Illustration, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Katie Putt Illustration.
All design work – where there is a risk that another party make a claim – should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.
Katie Putt Illustration will not be held responsible for any and all damages resulting from such claims. Katie Putt Illustration is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The client agrees not to hold Katie Putt Illustration responsible for any such loss or damage. Any claim against Katie Putt Illustration shall be limited to the relevant fee(s) paid by the client.
Rights of refusal
Katie Putt Illustration will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal.
Katie Putt Illustration also reserves the right to refuse to include submitted material without giving reason.
In the situation where any images and/or data that Katie Putt Illustration does include in all good faith, and subsequently discovers is in contravention to such terms and conditions, the client is obliged to allow Katie Putt Illustration to remove the contravention without hindrance, or penalty. Katie Putt Illustration is to be held in no way responsible for any such data being included.
Cancellation
Cancellation of orders may be made initially by telephone contact or e-mail, however, following this, Katie Putt Illustration will need formal notification in writing to the company’s postal address.
The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 21 days. Please note: any cancellation which is not formally confirmed in writing and received by Katie Putt Illustration within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
Project Duration
Any indication given by Katie Putt Illustration of a project’s duration is to be considered by the client to be an estimate. Katie Putt Illustration cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Katie Putt Illustration for the initial payment or by date confirmed in writing by Katie Putt Illustration.
Refunds, Returns & Reprints
It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases Katie Putt Illustration may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address katieputt@googlemail.com, please make sure to include your invoice/reference number in the subject line. In order to qualify for a full refund you will need to email Katie Putt Illustration within 3 days of order receipt. Katie Putt Illustration will also require you to return a sample or photographic evidence of the issue.
Katie Putt Illustration will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day Katie Putt Illustration confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur on returning the item to Katie Putt Illustration.
Katie Putt Illustration recommends that prior to placing an order, a sample product is purchased. This allows you to assess the quality of any designs, materials used and printing standard.
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must email katieputt@googlemail.com with photographic evidence of the damage before a reprint/refund is issued.
Fees & Additional Costs
Fees shall be agreed prior to commencement of work and will be payable on invoice on our standard terms of 21 days. Failure to meet payment terms will result in withdrawal of design services by Katie Putt Illustration. Invoices will be subject to a 1.5% per month interest charge if payment is not made within 21 days.